Who we are

Our website address is: https://iretail.store.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

f you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

f you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

if you request a password reset, your IP address will be included in the reset email.

How long we retain your data

 If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

At iRetail, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, products, and services.

1. Information We Collect

We may collect the following types of personal information:

• Full name, contact details (email, phone number, address).
• Billing and delivery information.
• Payment details (processed securely through third-party providers).
• Website usage data (cookies, IP address, browsing activity).

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Provide customer support.
• Improve our website and shopping experience.
• Send promotional offers (only if you have opted in).
• Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell your personal data. Information may be shared only with:

• Payment processors and delivery partners to complete your order.
• Legal authorities if required by law.

4. Data Security

We implement industry-standard measures to protect your information from loss, misuse, or unauthorized access.

5. Your Rights

In terms of South Africa’s POPIA (Protection of Personal Information Act), you have the right to:

• Access your personal information.
• Request correction or deletion of your data.
• Opt out of marketing communications at any time.

6. Contact Us

For privacy concerns or requests, contact us at:
📧 support@iretail.store

Return & Refund Policy – iRetail South Africa

We want you to be completely satisfied with your purchase. If you are not, you may return your product under the conditions below:

1. Return Period

• You may return products within 10 calendar days of receiving them.

2. Conditions for Returns

• Products must be unused, in original packaging, and in resalable condition.
• Proof of purchase (receipt or order confirmation) is required.
• Certain items (e.g., headphones, software, or items damaged due to misuse) may not be eligible for return.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.
• Approved refunds will be processed to your original payment method within 7–10 business days.

4. Exchanges

• If you received a defective or damaged product, we will exchange it at no additional cost.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Contact for Returns

To initiate a return, please contact us at:
📧 support@iretail.store

Visitor comments may be checked through an automated spam detection service.