📦 IRETAIL Shipping Policy
Company Name: IRETAIL (Pty) Ltd
Registration Number: 2025/788115/07
Website: www.iretail.store
1. General Information
At IRETAIL, we strive to ensure that your order reaches you quickly and safely. Our shipping policy outlines the terms and timelines for the delivery of products purchased through our online store.
All orders are processed within 24 hours (Monday to Friday, excluding public holidays) after receiving full payment confirmation.
2. Delivery Timeframes
- Standard delivery times are 2 to 4 business days nationwide (South Africa only).
- Delivery times may vary depending on your location, public holidays, or courier delays beyond our control.
- Deliveries to major cities (e.g., Johannesburg, Cape Town, Durban, Pretoria) are typically faster.
- Deliveries to outlying or rural areas may take an additional 1–2 business days.
3. Shipping Rates
- Free delivery applies to all orders over R1,000.
- Orders below R1,000 incur a flat shipping fee of R100.
- All prices include VAT.
4. Order Processing
- Orders are dispatched once payment has cleared in our account.
- You will receive an email or SMS notification containing your tracking number once your order has shipped.
- Orders placed after 2:00 PM will be processed the following business day.
5. Courier Partners
IRETAIL uses trusted courier partners such as The Courier Guy, Dawn Wing, and Aramex to ensure fast and secure deliveries.
All deliveries are door-to-door unless otherwise stated.
6. Tracking Your Order
You can track your shipment online using the tracking link provided in your confirmation email.
If you experience issues tracking your package, please contact us at support@iretail.store with your order number.
7. Delivery Conditions
- A physical delivery address is required. We do not deliver to P.O. Boxes.
- Someone must be present at the delivery address to sign for the parcel.
- If no one is available, the courier will contact you to arrange a new delivery attempt.
8. Delays
While we make every effort to meet delivery timelines, IRETAIL cannot be held responsible for delays caused by:
- Incorrect delivery information provided by the customer,
- Weather conditions, strikes, or courier network disruptions,
- Force majeure events beyond our control.
9. Damaged or Missing Packages
If your parcel arrives damaged, opened, or missing items, please notify us within 48 hours of receipt by emailing support@iretail.store with your order details and clear photos.
We will investigate and arrange a replacement or refund as applicable.
10. International Shipping
Currently, IRETAIL only ships within South Africa.
International delivery options will be announced in the future.
11. Contact Information
For any shipping-related queries, please contact us:
📧 Email: support@iretail.store
🏢 Address: Cape town,Western Cape,South Africa